Support

F.A.Q

This section is split into multiple sections for your convenience.

General Sales Questions

Have a look at some of the most common answers below.

What do i get for €299 ?

You get a full website created by our professional webdesigners, hosted on our superfest servers. In other words you get a modern web presence for your business. All we require is a €50 deposit then €249 on completion.

How often do I get billed?

You get billed every 12 months in advance (€299), this covers your site hosting for the next 12 months.

How do I cancel my site?

Simply contact us before your site is due for renewal.

What do you mean by no contracts?

You are not tied into any contract. You simply pay for your site every 12 months in advance.

Will the price go up?

No. The price will not go up.

Can i refer a friend?

For every friend you refer you will get €50 off your next years payment. Refer 6 friends and get your site for 12 months free!

What if I want to make changes to my website?

Simply drop us an email and we can change whatever you want. Complete redesigns will be €299 but small changes will be free.

What if I want a website based on another design I have seen?

We can create a custom website based on most designs. Just contact us for info.

Can my website be hosted elsewhere?

No. You must host your website on our dedicated servers. We maintain our designs rather than leave someone else which can cause too many problems.

Can I move my domain name if I no longer host with you?

No. Once we register your domain the domain must stay in our control.

What if I need more help?

Email or text us and we will support you as much as we can.

 

Getting Started

Selecting your design / Colours.

You can look at our portfolio to get some ideas if you like or just let us know what design you have in mind.

If your not sure what you like just let us know and we can suggest something for you.

What do I need to provide for 299webdesign to build a site for me?

The more info, photos and ideas you give us the better. The minimum we need is at least small bit of info about your business.

What would help is:

  • Any photos, images, logos and colour chmes your business may have.
  • You could always write down in an email as much text you can provide about your companies goods or services.

Adding content to my website

If you would like to add something to your site you can just email it to us. We can add small amounts but complete website changes will be €299

How many pages can I place in my website?

You can place around 5 pages on your site. We can negotiate adding more if you let us know how many you need.

 

Domains / Hosting

Registering a domain name?

You can choose whatever domain name you want but we suggest you ask us our opinion as a domain name can have a huge impact on getting people to your site through Google.

I already have a domain name, can I still get a 299webdesign website?

Yes. We can setup your domain name to point to our servers easily.

Can I transfer my domain name to 299webdesign?

Yes. We suggest you do this so we can manage everything for you.

What is hosting and why do I need it?

Hosting is a where your website will reside. On an always on server thatc an be accessed from anywhere.

Can my website website be hosted elsewhere?

No. We must host and maintain your website.

Where are your servers?

299Webdesign are hosted on our servers in the USA. This allows the fastest access speeds and best search engine optimization.